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At Corevly, customer satisfaction is our highest priority. We proudly stand behind the quality of our products and want you to shop with complete confidence. This Refund & Return Policy explains the terms and conditions under which returns, exchanges, and refunds are accepted. Please review this policy carefully before placing your order.
Return Window
You may request a return or exchange within 14 days of receiving your order.
Requests made after this 14-day period unfortunately cannot be accepted.
The return window begins on the date the order is marked as delivered by the carrier.
How to Start a Return
To initiate a return or exchange, please follow these steps:
Contact our customer support team at support@corevly.com within 14 days of delivery.
Include your order number, reason for return, and (if applicable) clear photos of the product.
Our team will review your request and provide return instructions along with the correct return address (as listed on our Contact page and in your order confirmation email).
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Eligibility for Returns
To qualify for a return or exchange, all of the following conditions must be met:
The item must be unused, unworn, and undamaged
The item must be returned in its original packaging
All original tags, labels, and accessories must be attached
The item must be in resaleable condition
Returns that show signs of use, wear, washing, damage, or alteration (not caused by our error) may be refused or partially refunded.
Non-Returnable Items
The following items are not eligible for return or refund:
Customized or made-to-order products
Items purchased “for trial purposes”
Products returned after 14 days of delivery
Items with removed tags or missing original packaging
Products damaged due to misuse, improper care, or normal wear and tear
Perishable food items once opened or used
Exchanges
If you received an incorrect, defective, or damaged item, we are happy to replace it at no additional cost.
To request an exchange:
Email support@corevly.com within 14 days of delivery
Include your order number, description of the issue, and clear photos
Once approved, we will arrange a replacement or exchange as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method
Refunds are typically completed within 5–10 business days, depending on your payment provider
Order Cancellations
Orders canceled before shipment are eligible for a full refund
Orders that have already shipped must follow the standard return process
Restocking Fee
In certain situations, a 15% restocking fee may apply, including but not limited to:
Returns not caused by a product defect
Returns due to customer preference (size, style, or color)
Refused deliveries not related to damage or error
This fee will be deducted from the refund amount.
Shipping Costs
Outbound shipping (from Corevly to you) is free
Return shipping costs are the responsibility of the customer unless:
The item was defective
The wrong item was sent
The item was damaged during shipping due to our error
In approved error or defect cases, Corevly will cover all related return shipping costs.
Customs, Duties & Taxes
Customers are responsible for any customs duties, import taxes, or fees imposed by their country or region. These charges are non-refundable.
Contact Information
If you have questions about your order, a return, or this policy, please contact us:
📧 Email: support@corevly.com
📍 Address: 115 Stevens St, Eubank, KY 42567, USA