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At Corevly, customer satisfaction is our top priority. We stand behind the quality of our products and want you to feel confident about every purchase. Please review our refund and return policy below before placing your order.
🕐 Return Window
You may request a return or exchange within 14 days of receiving your order. Unfortunately, we cannot accept requests made after this period.
🚚 How to Start a Return
To initiate a return, please contact our customer support team at support@corevly.com within 14 days of delivery.
We’ll guide you through the return process and provide the correct return address (as shown on our contact page and in your order confirmation email).
📦 Eligibility for Return
To qualify for a return:
The item must be unused, undamaged, and in its original packaging with all tags attached.
Products returned in used or damaged condition (not due to our error) may not be eligible for a refund or exchange.
Customized or made-to-order items are non-refundable.
🔁 Exchanges
If you received an incorrect or defective item, we will replace it at no additional cost. Please email photos and details within 14 days of delivery.
💰 Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
If you cancel your order before shipment, you will receive a full refund.
If your order has already shipped, standard return procedures will apply.
🚫 Non-Returnable Situations
We cannot accept returns or offer refunds if:
The product was ordered “for trial purposes.”
The item is returned after 14 days.
The product is damaged or altered after delivery.
The tags or original packaging have been removed.
💸 Restocking Fee
In certain cases, a 15% restocking fee may apply for returns not caused by product defect or error on our part.
📦 Shipping Costs
Outbound shipping (from us to you) is free.
For returns or exchanges (except when we sent an incorrect or damaged item), the customer is responsible for return shipping costs.
If your item arrived damaged due to shipping or a store error, we will cover all related return costs.
🌎 Customs & Duties
Customers are responsible for any applicable customs duties or import taxes charged by their region.
📩 Contact Us
If you have questions about your order or our policy, please contact us at:
Email: support@corevly.com
Address:115 Stevens St, Eubank, KY 42567